This is the story of disbelief and resolution. A Service oriented person Jatinder Kumar had booked a Duplex in Digital City and was about to visit the site a few weeks before the handover of the apartment. What greeted him was a rapidly growing concrete block of Duplex at a stage which a regular buyer, having interacted with other real estate developers and seen other sites, would imagine as only half-complete. Jatinder Kumar was convinced that we would not be able to give him the possession of his booked Duplex by the promised time. It was then that our sales agent told about our history of delivering projects on time, and introduced him to present residents in other Smart Housing Buildcon Ltd projects.

As the weeks progressed, Jatinder Kumar received our regular construction updates with photographs. His scepticism turned to conviction, as he received the IOP (Intimation Of Possession) from us within the promised timeline. At Smart Housing, adhering to project completion timelines is a key priority for us. We use various strategies in our planning and construction phases which enable us to deliver – transparent fund utilisation, phase-wise planning, and running in-house construction and architectural teams.

Ramesh Singh ageing parents had expressed a wish to stay by themselves at Smart Housing Buildcon Ltd’s Digital City. how would he, along with his other siblings, be around to take care of his ageing parents?

With these concerns, he entered an Ashiana Utsav Duplex and was surprised by what he saw: anti-skid tiles, skip shields and bell and corded switches for emergencies. Ramesh Singh was particularly excited by the Emergency Response System (ERS) in our units at three different places – drawing room, master bedroom and toilet. He saw the scene playing in his head: ‘Pressing the button will immediately alert the response team. Within minutes, the security staff along with a nurse will reach their home. In case of a medical emergency the nurse will stabilise the patient, and if required the patient will be taken to a nearby hospital in the 24/7 parked ambulance at Smart housing.’

Our team explained further that all our staff members have been given first aid training, and undergo regular emergency drills to keep our team prepared for any emergencies. Ramesh Singh felt reassured that his parents’ decision was the right one, and that they would be in safe hands. He immediately booked a 3BHK unit for his parents at Ashiana Nirmay, Bhiwadi.

Sumit Khakar decided to buy another Duplex with us at Digital City. As an existing customer, he was eligible for both a customer and corporate benefit of 3%, but was given a discount of only 2%. At a later stage while giving him the possession of the Duplex, our sales agent realised the miscalculation on our end. Immediately, an additional 1 % discount was added in Sumit Khakar final payment instalment.

Like many developers, we too keep a hawk’s eye on transactions – but with the customer in mind. Transparency is key to our business approach, and is a core value with which Smart Housing leads its transactions. It starts at the level of this website, where you will find everything from pricelists to construction updates online, and ends at the site level where you can be assured that your final property will look exactly like that sample Duplex you see.

And in the event that there is a discrepancy in transactions that we may have missed, you can be assured that the difference will be found and you will get what we have promised.